Porovnávané verzie

Kľúč

  • Tento riadok sa pridal
  • Riadok je odstránený.
  • Formátovanie sa zmenilo.

Problems and solutions

Problem: When starting the process the D2000 Server process, it displays the message box "Missing Hardware key - Do you want to start the D2000 system in DEMO mode?".

Solution: No HW key has been detected or any software key has been activated. The driver "Sentinel Protection Installer" driver was installed properly and is working. If you test the D2000 System without an HW key, click YES "Yes" to continue. You can find more detailed information about the D2000 DEMO here. When starting the D2000 System, the D2000 Server writes the following record into the log file:

Blok kódu
languageesl
themeConfluence
 Application : XXXXXXX
 SoftwareVersion : V10.XX.XX ( T000000000-00 )
 VersionLevel : DEMO
 ExpirTime : 03:17 16-08-2014
 MaxTagNr : 10000
 MaxArchTagNr : 10000

If you bought a Runtime licence or license or you are using an OEM key, check, whether your HW key is plugged in properly. If you test the D2000 System in DEMO mode, click on YES and start the D2000 System as DEMO.

...

Problem: When starting the D2000 Server, it shows the message box "Sentinel SuperPro driver has not been installed! - Do you want to start the D2000 System in DEMO mode?".

When starting D2000 Server, it writes this record into the log file:

Blok kódu
languageesl
themeConfluence
Hard Key Error : 'Sentinel Protection Installer not found!'

Solution: "Sentinel Protection Installer" has not been installed. Install it manually from the directory "Sentinel" on the installation DVD. You can get the driver also from a web site website http://www.safenet-inc.com/support-downloads/sentinel-drivers/. If you test the D2000 System in DEMO mode, click on YES "Yes" and start the D2000 System as DEMO.

...

Problem: D2000 Server (Kernel) is automatically stopped after starting the system and the log file contains the following error log:

Blok kódu
languageesl
themeConfluence
Hard Key Error : 'No valid HW key found!'

Solution: HW key has been detected, but it is not possible to get the valid information. HW key is probably damaged. If you use the discontinued parallel HW key and this problems problem occurs when starting the system with the new Runtime or OEM HW key, set the parameters of the parallel port to ECP or EPP in BIOS, or try to test it on other work stationanother workstation. If the problem still persistpersists, please contact Ipesoft Technical Support.

...

Problem: D2000 Server (Kernel) is stopped immediately after starting and the log file contains this error log:

Blok kódu
languageesl
themeConfluence
Hard Key Error : 'Found not valid HW (Runtime/OEM) key!'

Solution: Probably you have started  Most likely, you start the D2000 System with the CNF key placed on the first position. Plug a Runtime or OEM HW key on in the first position.

...

Problem: When starting, the D2000 Server displays the message box "D2000 Error - Missing or invalid Licence File LicenceRunLicense File LicenseRun.code" and the system stops.

Solution: The file LicenceRun"LicenseRun.code" containing the Runtime licence license has not been found. Place the file into a proper directory (see the topic License file). If your licence file license file is placed properly,  your license file probably your licence file is wrong - it is not assigned to the HW key connected to the computer, or there is a possibility of a mistake being made if the file contents was were created manually in the safe mode (e.g. obtained by phone or by smsSMS). Check the correctness of the licence file license file contents once more. Contact the Ipesoft Technical Support.

...

Problem: When starting, the D2000 Server displays the message box "D2000 Error - Missing or invalid OEM Licence License file LicenceDevLicenseDev.code" and the system stops.

Solution: The problem is similar to the problem mentioned above, but with a development OEM licencelicense.

...

Problem: When starting, the D2000 Server displays the message box "D2000 Error - Licence file LicenceRunLicense file LicenseRun.code is not assigned to this D2000 version" and the system stops.

Solution: Your version of the D2000 System is other than in the licence license agreement. Install the correct version of the D2000 System or contact the Ipesoft Sales Department.

...

Problem: The process D2000 CNF is running in the Read-Only mode.

Solution: There is no valid CNF or OEM hardware key key plugged  plugged into the computer.

...

Problem: The process D2000 KOM stops when starting and displays the message box "Protocol ProtocolName is not allowed for this application !".

Solution: The Runtime licence, you license you own, does not allow to operate the communication protocol. All protocols are supported when developing an application with an OEM licencelicense, but when you change your D2000 licence license to a Runtime licencelicense, communication protocols are checked. Contact the Ipesoft Sales Department.

...